Navigation service providerы TomTom, Navman and Garmin have been challenged in Australia by ‘lifetime’ claims in advertisements and product packaging. According to the Australian consumer watchdog ACCC, their advertisement campaigns could possibly involve deception.
The packaging stated that there would be a lifetime guarantee on the devices, while the manufacturers reserve the rights to cancel user services before the end of devices lifespan. This provides, according to the ACCC, a possible way for deception of the consumers. The companies have now agreed to stop ‘lifetime’ claims in Australia.